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Hello! I'm Julie, and I've been working at JCP for almost two years. I've wanted to quit several times, but still haven't done it yet. I'm pretty much tired of the same old same old every day. :( It's not a terrible job, though.

I won't say much now because I'm worried this place is dead. Maybe later.

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Can anyone tell me how to use your associate discount card when making an online purchase? Is it an option to put in through the checkout? And is it possible to use it online at the Sephora site linked through jcpenney.com? I can use it at the store, but the selection is pretty small.
Thanks!
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*knock knock*

Do people still use this community?

Well, I work at 0439. I used to be active in this community under my old journal, midnightnymph. And I just remembered that I used to part of a JCPenney community....

Fun Stuff....

Current Mood:
amused amused
Current Music:
Van Halen
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In January, I quit my job at Coldstone for a better job at JCPenney. Well, I thought it was about time that I shared some of my stories with you...

A little back story. I work in the boys/girls/infants/lingerie/fragrances departments at my job. They float me around a little and 98% of the time I am stationed in boys.

1.) I'm folding clothes and running things back to wear they belong in the boys department when this woman, who looks very confused walks near me. I go up to her, and being nice, ask her if she's looking for someone/something. She the proceeds to ask me where the boys department is. I look at her, with the straightest face I could, and say... "Um... here." She looks around and runs off.

2.) There are two floors to the store, so when we close, our security asks them what doors they're going out of and such. Well, one woman goes over to lingerie where my friend Amanda is working, and asks her how to get to the upstairs exit. Amanda starts to tell her how to get to the elevator, when apparently, that's not good enough. So this woman comes to me and asks me how to get to the upstairs exit, I start repeating Amanda, telling her to go around the corner and the elevator is on her left side. She says, very loudly, ((and rudely)) "I do NOT want the elevator, I want the upstairs exit." I just stand and stare at her, and Amanda's in the background trying not to laugh at me. I try to explain she needs the elevator to take her to the second floor. She then asks, "What floor button do I press?". Amanda starts cracking up anThd runs off to hide so the customer doesn't see her. I just say "Two". She asks where the door is and I tell her go straight off of the elevator and when you get to luggage you won't be able to go straight so go left... you'll see it right in front of you. Well, this isn't good enough, so she complains about how her memory isn't good enough and she'll forget and makes me walk her to the freaking door.

3.) This woman walks in, points at the sign that says restroom, stands there for a good 4 mintues, then asks if that's the restroom.

4.) This woman ((why is it always women?!?!?)) comes in and gets a ton of clearenced clothes, and asks me if she can have them on hold over night. I tell her that we're not allowed to hold things anymore, which is true, and she starts raising her voice at me. Well, finally she tells me, not asks, to call my manager. I call Laura ((my manager)) and tell her the situation, when this stupid woman grabs the phone out of my hand and starts fussing at her saying that this could make her never come back to the store again. Stupid bitch stole the phone!

5.) When you buy certain types of panties in lingerie, you can get them 4 for 21 dollars, etc. Well, this woman gets pissed that her total is 50 something dollars, and yells for everyone and their mother to hear, "YOU'RE CRAZY!" and demands I follow her to read the sign. She didn't read the sign well enough to see it was a different type of underwear on sale, so she makes me dig through these panties to find her size for the next 10 minutes, when I have a line halfway down the aisle

6.)Me:: Trying to do my job well enough to get a raise on August 1st when they start giving them out.
SW:: Stupid woman

*phone rings*
Me:: Children's ((Boys, girls, and infants are all connected pretty much as one))
SW:: Yes, I was just calling to see if you have any Land's End products for boys.
Me:: I'm sorry, ma'am, but we don't carry that brand.
SW:: Well, I called another store and they said that the Wolfchase store would have any. You sent me an ad in the mail.
Me:: Well, ma'am, we don't have that brand in our store. It doesn't sound familiar at all, so I know it won't be on-line or in the cataloge.
SW:: Well, why the heck would you send me an ad, advertising an item you don't carry?!?!?!
Me:: Ma'am, what store is your ad for?
SW:: Sears
Me:: Ma'am, this is JCPenney. You have the wrong store.
SW:: Well, I called the number on the ad and then the number the other store gave me.
Me:: Well, I'm sorry, but this isn't Sears. If you'd like, I can connect you with the operator and she can give you the correct number for Sears Wolfchase.
SW:: That will NOT be neccisary. Someone is obviously playing a joke on me. Either the other store, or you. I don't find this funny at all.
Me:: I'm sorry for the inconvience, but it will only take a second to tra...
*click*

She hung up on me.

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Two older women approached me tonight while I was at a register, checking something on the host. You know... actively helping another customer.

Me: "I'm sorry, ladies, the line starts over there." *points at big ol' LINE BEGINS HERE sign*
Woman: "NO IT DOESN'T."
Me: ...... "O.o"

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Just a question out of curiousity.

At your JCPenney store, what is your policy about clothes from other departments? Like...are you supposed to put it back yourself, or put it on that department's rack by the fitting room and then take what belongs in your department?

At my store, it was you put it back yourself but then two weeks after being there, it was changed to you just take that department's stuff to their rack then take your own stuff.

Just wondering.

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Have any of you guys worked other retail jobs before? How did they compare to JCPenney? I don't know if I should force myself to be grateful or actively start looking for another job; however, something similar is all I could get with my age and level of experience.
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Today I have this lady call and inform me that she has been incorrectly billed on her JCP card. I say okay, and ask her to tell me what happened.... this is where the fun starts......

Old Lady: I purchased shoes through the catalog on my JCP card. I recieved the statement and I was charged $32.46, but that's wrong.

Me: So they didn't give you the sale price?

OL: No, I got the sale price, but they have a charge on my statement, and that isn't right.

Me: Did you get your shoes?

OL: Yes! But I got my bill and, like I said, it shouldn't be on there, so I let it alone to fix itself, now my bill says I owe $60.56 because I was late!


Flabber-ghasted, I look at the lady in line, apologize, and repeat to the lady what she told me....

Me: So let me make sure I am getting this....You ordered shoes, gave the associate your credit card, verified it was the sale price, got the shoes, are wearing the shoes, but your bill is wrong?!

OL: That's what I said.....


By this time, the lady in line is beside herself laughing, and begins to inform the next customer of what's going on. The customers don't even care about waiting anymore, they just want to see how I'm gonna deal with crazy.

Evetually of going round and round the customer starts to hear laughing, even though she was deaf when I was trying to talk to her about the problem, so I field her to credit and get her to leave me the hell alone. I always hated old people with credit cards, but whenever I can get a laugh at their expense and not have pissed off people in line, it makes my day.
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I have gotten to a point in my JCPenney career where I am as mean to customers as I can be without getting in trouble. In all likelihood, I'm moving to Florida July 1st (my boyfriend lives there, it wasn't planned, but there's nothing left for me here, so whatever) and I don't give a shit about these people's shitty NY lives.

So when I'm in the middle of a return, a BIG return, and you walk in the door and go, "I have a quick question!" I'll look up. When you ask where children's jewelry boxes are, I'll say, "Either in the children's department or the jewelry department" (HELLO I WORK IN WOMENS). And you'll huff and go, "WELL THANKS I GUESS!" and stomp off. Hi, quick question. I'm not giving you detailed directions unless you ask for them, and I work in womens APPAREL so I really don't care if you're pissed off that I don't know where CHILDREN'S JEWELRY BOXES are and that I didn't give you directions.

Fuck you and have a nice day.

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I know I am gonna get some shit for this one...

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